FAQ

• Check that the cartridge being used is the correct one for your printer model.

• Check that the cartridge is inserted in the correct orientation.

• Check that all protective elements which may impede insertion have been removed from the cartridge (protective caps or tabs).

There are two types of cartridge: “remanufactured” ink jet cartridges and compatible cartridges.
•   While compatible cartridges are different from genuine cartridges, they are specifically designed to fit into your printer.
•  Remanufactured cartridges are genuine cartridges which have been recycled and therefore have exactly the same dimensions as genuine cartridges.

Videos/Tutorials on installing the cartridges

HP

• H-364 / H-920

Steps:

 1)  Open the printer cover

 2)  Remove the old cartridges pressing the leg

 3)  Unpack the new cartridges and shake them gently

 4 )  Remove the strip and the protection clip

5)  Insert the new cartridges

6) Close the printer cover

Advice :

Please wait until the printer is ready before print anything

Print a demo page. If the result isn't good, please start to clean head printing.